Royal Greenwich announced a new online Council Tax service on 2 November, and residents on the Blackheath Standard and Westcombe Park side of the heath who used the old one will need to sign up again. Old logins no longer work, the previous platform is being permanently closed and old accounts deleted. The same applies if you get your bills by email.
Payments, discounts and exemptions are unchanged, and Direct Debits carry on without anything to set up. To register, use My Account on the Royal Greenwich website, then Council Tax, then Register. You activate the account through an email link, and will need your Council Tax reference to add your property. Paper bills and postal forms remain available.
The council says it brought the launch forward because residents had trouble getting into the old system. Re-register before a bill or a discount query forces the issue, and check on anyone less comfortable online.
- Royal Greenwich launched a new online Council Tax platform, announced 2 November 2026.
- Existing online account holders and those who receive bills by email must register for the new service.
- Old logins stop working; the previous platform will be permanently closed and old accounts deleted.
- Payments, discounts, exemptions and Direct Debits are unchanged.
- Registration route: My Account, Council Tax, Register; activate by email link; adding a property needs the Council Tax reference.
Every factual claim in this story is linked to the evidence behind it. Where the newsroom has added judgement or framing, it is listed separately. Sources accessed 5 November 2026.
Claim by claim (7 facts, 1 editorial judgements)
- Royal Greenwich launched a new online Council Tax platform, announced 2 November 2026. — primary_source, 2026-11-02“We have launched a new online Council Tax platform, making it easier for residents to view bills, check their account details and apply for discounts and exemptions”
- Existing online account holders and those who receive bills by email must register for the new service. — primary_source, 2026-11-02“if you already have an online Council Tax account or receive your bills by email, you'll need to register for the new service to continue accessing your bills and account information online.”
- Old logins stop working; the previous platform will be permanently closed and old accounts deleted. — primary_source, 2026-11-02“your old login details will no longer work.The previous online platform will be permanently closed, and all old online accounts will be deleted.”
- Payments, discounts, exemptions and Direct Debits are unchanged. — primary_source, 2026-11-02“Your Council Tax payments, discounts and exemptions won't change. If you pay by Direct Debit, your payments will continue as normal.”
- Registration route: My Account, Council Tax, Register; activate by email link; adding a property needs the Council Tax reference. — primary_source, 2026-11-02“Select ‘My Account’Select ‘Council Tax’Select ‘Register’ ... Enter your Council Tax reference then select ‘Continue’.”
- The council brought the launch forward because of access problems with the old system. — primary_source, 2026-11-02“We know residents have experienced problems accessing the previous system, so we've brought forward the launch of the new service to get people back online sooner.”
- Paper bills, postal forms and Council Tax team support remain available. — primary_source, 2026-11-02“paper bills, postal forms and support from our Council Tax team will continue to be available.”
- Judgement: Do the re-registration promptly and check on anyone less comfortable online.